VadaXchange Buddy provides full call centre agent and manager experience. It allows call centre agents to easily log in and out of the queues and see who else is in the queue. It also allows managers to monitor the performance of their agents on-line in real time, wherever they may be situated.
VadaXchange Buddy offers a full contact centre experience, allowing agents to easily manage queued calls, instant messages, faxes and other messages.
VadaXchange Buddy message queuing module enables your contact center agents to respond to many types of messages. Messages appear together with calls in the incoming communications queue. When an agent is responding to a message, they are automatically unavailable to receive calls.
With full call recording, you can ensure permanent records of any important calls. Easy exporting and forwarding of recorded calls enables call quality control, archival, transcription and more.
VadaXchange's powerful reporting engine allows you to see everything that happens on the system. Call reporting lets you monitor and report on every call – by extension, date range, call-centre queue, agent and much more.